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Title
Text copied to clipboard!Retail Technology Assistant Manager
Description
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We are looking for a Retail Technology Assistant Manager to support the implementation, maintenance, and optimization of technology solutions across our retail operations. This role is critical in ensuring that our retail technology infrastructure aligns with business goals, enhances customer experience, and drives operational efficiency. The ideal candidate will have a strong background in retail systems, project management, and team leadership.
As a Retail Technology Assistant Manager, you will work closely with IT, operations, and store teams to deploy and support point-of-sale (POS) systems, inventory management tools, customer relationship management (CRM) platforms, and other retail technologies. You will assist in managing vendor relationships, troubleshooting technical issues, and training store staff on new systems and updates.
You will also play a key role in digital transformation initiatives, helping to identify opportunities for automation, data analytics, and customer engagement through technology. Your ability to communicate effectively with both technical and non-technical stakeholders will be essential in bridging the gap between business needs and technical solutions.
This position requires a proactive, detail-oriented individual who thrives in a fast-paced retail environment. You should be comfortable managing multiple projects simultaneously, analyzing data to inform decisions, and leading cross-functional teams to deliver results.
If you are passionate about retail and technology, and you enjoy solving complex problems to improve business performance, we encourage you to apply for this exciting opportunity.
Responsibilities
Text copied to clipboard!- Support the deployment and maintenance of retail technology systems
- Assist in managing POS, CRM, and inventory platforms
- Coordinate with IT and store teams to resolve technical issues
- Train retail staff on new systems and updates
- Monitor system performance and recommend improvements
- Collaborate on digital transformation projects
- Manage vendor relationships and service contracts
- Ensure data integrity and security across retail systems
- Analyze technology usage and generate performance reports
- Support budgeting and procurement for retail tech initiatives
Requirements
Text copied to clipboard!- Bachelor’s degree in Information Technology, Business, or related field
- 3+ years of experience in retail technology or IT support
- Strong knowledge of POS, CRM, and inventory systems
- Excellent problem-solving and analytical skills
- Experience with project management and cross-functional collaboration
- Strong communication and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment
- Familiarity with data analytics and reporting tools
- Understanding of cybersecurity best practices
- Willingness to travel to retail locations as needed
Potential interview questions
Text copied to clipboard!- What experience do you have with retail technology systems?
- How have you supported digital transformation in a retail environment?
- Describe a time you resolved a major technical issue in a store.
- What project management tools are you familiar with?
- How do you ensure effective communication between IT and store teams?
- What strategies do you use to train non-technical staff on new systems?
- Have you worked with vendors to implement technology solutions?
- How do you prioritize multiple technology projects?
- What role have you played in data analysis or reporting?
- Are you comfortable traveling to different store locations?
